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E-Commerce Giant
85% support automation with WhatsApp AI
Book a Free DemoThe Challenge
What We Solved
With over 50,000 customer inquiries daily, the support team was overwhelmed. Response times exceeded 24 hours during peak seasons.
Our Solution
How We Did It
We deployed a RAG-powered WhatsApp AI agent integrated with their product catalog, order management system, and knowledge base.
Implementation Timeline
2 weeks
Discovery & Planning
Analyzed support tickets and mapped flows
3 weeks
Integration Setup
Connected WhatsApp Business API and CRM
4 weeks
AI Training
Trained RAG model on product catalog
3 weeks
Pilot & Optimization
Launched with 10% traffic, refined responses
Results
85%
Automation Rate
of inquiries resolved without human intervention
<10 sec
Response Time
average first response, down from 24 hours
60%
Cost Reduction
decrease in support costs
4.8/5
CSAT Score
customer satisfaction rating
Channels
WhatsApp Business APIWebsite WidgetMobile App
Features
- Order Tracking
- Product Search
- Return Processing
- FAQ Automation
- Human Handoff
"The AI agent transformed our support operations. We went from drowning in tickets to proactively delighting customers."
Sarah ChenVP of Customer Experience
