AI Agent Features for WhatsApp, Instagram & Facebook
What a Neksio agent can do. WhatsApp is free; paid plans add more replies, channels and team features. Shopify selling, Google Review replies and conversation analysis are coming soon.
AI Capabilities
Conversation engines powered by language models grounded in your own business data.
RAG-Powered Responses
Retrieves the relevant passage from your knowledge base and answers from it, instead of guessing.
Intent Recognition
Understands what the customer is asking for and routes the conversation accordingly.
Sentiment Awareness
Picks up tone so it can respond appropriately and escalate when a customer is unhappy.
Human Handoff
Hands the conversation to you at any point — take over from the web inbox or the Neksio Android app.
Answers in Your Customer's Language
Replies in the language the customer writes in, drawing on knowledge you upload in each language you serve.
Channels
The three places your customers already message you, through Meta's official APIs.
WhatsApp Business Cloud API
The official Meta API — not an unofficial automation layer that can get your number banned.
Instagram DMs & Comments
Direct messages, comment replies and story mentions, handled automatically.
Facebook Messenger
Messenger conversations and Page comment responses for your business page.
One Unified Inbox
Every conversation from all three channels in one place, so your team watches one screen.
External APIs & Webhooks
Let the agent call your own systems mid-conversation — order lookups, stock checks, bookings.
Building & Training
A visual builder, so the person who knows the business can build the agent.
No-Code Visual Builder
Configure your agent's behaviour and tone without writing a line of code.
Bring Your Own Knowledge
Upload product lists, FAQs, policies and price sheets. Add more whenever you like.
Test Before You Launch
Run real questions past the agent in the builder and tune the answers before going live.
Conversation Analytics
See response times, resolution rates and what customers keep asking about.
Data Handling
What happens to the business knowledge you upload, stated plainly.
Encrypted in Transit
Traffic runs over TLS, and messaging goes through Meta's official encrypted APIs.
Your Knowledge Stays Yours
Your uploaded business data is used to answer your customers, not shared with other customers.
Coming Soon
Power features that turn your agent into a full sales and reputation machine.
Start free on WhatsApp with no card, and check pricing for what each plan includes.