Back to Case StudiesFinancial Services
FinTech Startup
92% CSAT with multi-channel AI support
Book a Free DemoThe Challenge
What We Solved
Operating globally with customers in 15+ time zones, the startup struggled to provide consistent, 24/7 support.
Our Solution
How We Did It
We implemented a multi-channel AI support system with RAG technology trained on financial regulations and policies.
Implementation Timeline
2 weeks
Compliance Review
Mapped regulatory requirements
3 weeks
Knowledge Base Setup
Ingested policies into RAG
4 weeks
Multi-channel Deploy
Launched across web, app, social
2 weeks
Compliance Testing
Validated regulatory accuracy
Results
92%
CSAT Score
customer satisfaction
24/7
Global Coverage
support in all time zones
100%
Compliance Rate
accuracy on regulatory queries
75%
Ticket Volume
reduction in human review
Channels
Website ChatMobile AppInstagram DMFacebook Messenger
Features
- Regulatory Compliance
- Multi-language
- Transaction Inquiries
- Account Support
"Finding an AI solution that met our compliance requirements seemed impossible until we found this team."
Michael TorresChief Operations Officer
