Instagram AI Agent

On Instagram, buying intent shows up in four places: direct messages, comments on posts and reels, story replies, and story mentions. An Instagram AI agent watches all of them and answers within seconds, so the customer who asks "how much?" at midnight gets a real reply while they are still interested.

The agent answers from the business knowledge you upload — your products, sizes, prices, shipping and return policies — using retrieval-augmented generation (RAG). It looks up the relevant information before replying, and when something is not covered it says so and leaves the conversation for your team instead of guessing.

Comments are public and short, which makes them a poor place to close a sale. The agent replies to the comment and moves the buyer into a private DM, where it can answer the full question, recommend the right product, and collect what your team needs to follow up.

Story mentions get a thank-you and a reply too, so the people promoting your brand for free feel noticed. Influencer and collaboration enquiries can be routed straight to a person.

With Neksio's Premium Shopify integration, the agent can also check live stock and create orders from inside the conversation.

Neksio connects your Instagram professional account through Meta's official Instagram API and webhooks. There is no password sharing and no unofficial automation that could get your account restricted. Instagram does not need the business verification WhatsApp requires, so most accounts can go live the same day.

The same agent can answer on WhatsApp and Facebook Messenger from one knowledge base, and every conversation arrives in a single inbox. You can take over any DM at any time, from the browser or the Neksio Android app.

Instagram is included on Neksio's Growth plan at $11.99 a month, with 15,000 AI replies, Facebook and TikTok, and three team seats. You can start free with a WhatsApp agent and add Instagram when you upgrade.