Delete Your Account

Last updated: September 2026

Summary

  • You can ask us to delete your Neksio account at any time.
  • Request it in the Neksio app or by email — no login to this page needed.
  • We confirm by email and complete the deletion within 30 days.

1. How to Request Deletion

Use either of these ways:

  • In the Neksio mobile app: open Settings → Delete account and tap Request account deletion.
  • By email: write to info@neksio.com with the subject “Account deletion request”, from the email address you use to sign in.

To protect your account, we only act on requests sent from the account's own email address. If you are part of a team, the workspace owner may need to confirm the request.

2. What Is Deleted

  • Your sign-in account and profile. You will no longer be able to log in.
  • Conversations, contacts, messages and media stored for your business are deleted or anonymized.
  • Push notification tokens registered for your devices.

3. What Is Kept, and for How Long

Billing and tax records that we are legally required to keep are retained only for the period the law requires, then deleted. Payment records held by Paddle, our Merchant of Record, are governed by Paddle's own retention rules.

4. Timing

We confirm your request by email and complete the deletion within 30 days. Deletion cannot be undone.

5. More Information

See our Privacy Policy for how Neksio Technologies (SMC-Private) Limited handles your data, or contact us at info@neksio.com.