Questions About Building an AI Agent

Yes. The Free plan lets you build and launch an AI agent on WhatsApp with 100 AI replies a month — no credit card required. Paid plans add more replies, a full knowledge base, Facebook, Instagram and TikTok, team seats and advanced agent settings.

No. Neksio is a fully no-code platform. You build your agent visually, upload your business knowledge (documents, FAQs, product info), connect your WhatsApp, Facebook, or Instagram account, and go live — no developers needed.

Minutes, not weeks. Sign up free, create your agent in the no-code builder, connect a channel, and start chatting. Connecting the official WhatsApp Business API can take slightly longer depending on Meta's verification, but Facebook and Instagram agents can be live almost immediately.

At platform.neksio.com. You sign up free, complete a short profile setup, then use the visual builder to create your agent, upload your business knowledge, and connect a channel. Everything happens in the browser — there is nothing to install.

A Facebook Business account for the channel you want to connect, and whatever business knowledge you want the agent to answer from — a product list, FAQs, policy documents, or a website. You can start with a single document and add more later.

WhatsApp, Facebook Messenger, and Instagram direct messages. They connect through Meta's official APIs — the WhatsApp Cloud API, the Messenger Platform, and the Instagram API — so your account stays compliant and your messages are not at risk from unofficial automation. Neksio replies to customers who message you; it is not a bulk or broadcast messaging tool.

Through Meta's embedded sign-up flow, which Neksio walks you through step by step. You connect your Facebook Page, select or register the phone number you want to use, and Meta verifies it. The documentation covers the whole flow with screenshots.

Usually a few hours to a couple of days, depending on Meta's review of your business. Facebook Messenger and Instagram agents do not go through this step and can go live almost immediately, so many businesses start there while WhatsApp is being verified.

Yes. You train the agent once on your business knowledge and connect whichever channels you want. Conversations from all of them arrive in a single unified inbox, so your team does not have to watch three apps.

Yes. Every conversation is visible in the unified inbox, and you can step in and reply as a human at any point. The agent hands off rather than blocking you out.

Your free agent answers customer questions, recommends products, handles sales conversations, and resolves support requests on WhatsApp — up to 100 AI replies a month. It answers from the documents you upload, and can send WhatsApp message templates. Facebook, Instagram and TikTok are on the Growth plan.

RAG stands for retrieval-augmented generation. Instead of relying on what a language model happens to know, the agent retrieves the relevant passage from your own uploaded business data and answers from that. It is the difference between an agent that guesses your return policy and one that quotes it.

It says so rather than inventing an answer, and the conversation stays in your inbox for a human to pick up. Adding the missing information to your knowledge base means the agent handles that question itself next time.

The agent replies in the language your customer writes in, and answers from whatever language your business knowledge is written in. If you serve customers in more than one language, upload your knowledge base in each.

Starter ($8.99/month) adds 5,000 AI replies, a full knowledge base from documents, your website and FAQs, and a unified inbox. Growth ($11.99/month) adds 15,000 replies, Facebook, Instagram and TikTok, 3 team seats and priority support. Scale ($29.99/month) adds unlimited replies with your own OpenAI key, model choice, multi-branch WhatsApp numbers, API access, done-for-you onboarding and dedicated support.

There is no trial and no time limit, because the Free plan is free rather than a trial of a paid one. You can build and run a WhatsApp agent with 100 AI replies a month for as long as you like without paying.

No. You only enter payment details if you choose to upgrade to a paid plan.

Yes, at any time. You keep your plan until the end of the paid period, then your account returns to the Free plan and your agent keeps running on WhatsApp within the Free limits.

Meta bills conversations on the WhatsApp Business Platform under its own pricing, separately from Neksio. This applies to any provider using the official API, and it is worth checking Meta's current rates for your country before you start sending template messages.

Neksio's Free plan is built for exactly this: a no-code AI agent for WhatsApp with 100 AI replies a month, free forever, no credit card required. You connect WhatsApp through Meta's official Business API, upload your products, prices, and policies, and the agent answers customer questions 24/7 from your own business data.

Neksio connects only through Meta's official WhatsApp Business Cloud API — the same API Meta offers to businesses directly. It does not use unofficial automation or modified WhatsApp apps, which are what get numbers banned. Your number stays compliant because every message goes through Meta's own channel.

Bulk WhatsApp tools are built for sending campaigns to lists. Neksio is built for answering: an AI agent that holds real sales and support conversations with customers who message you — quoting your prices and policies from your uploaded documents, recommending products, and handing off to a human when needed.

No. Neksio provides the AI on all plans, so there is nothing to configure — you just upload your business knowledge and go. On the Scale plan you can optionally connect your own OpenAI key to get unlimited replies and your choice of AI model.

Local and small businesses that win or lose customers on WhatsApp: clinics, salons, real estate agencies, restaurants, and e-commerce stores. If missed messages and slow replies are costing you bookings or sales, an agent that answers instantly from your own price lists and policies pays for itself.

Yes. With the Shopify integration the agent syncs your catalog, recommends products, checks live stock, and creates orders inside the WhatsApp, Instagram, or Facebook conversation — the customer buys without leaving the chat.

It connects your store so the agent can recommend products, check live stock, and create orders inside a WhatsApp, Instagram, or Facebook conversation — the customer completes a purchase without leaving the chat.

It monitors reviews on your Google Business Profile, alerts you to new ones, analyses sentiment, and drafts responses in your brand voice for you to approve or send automatically. It supports multiple locations.

Handsoff analyses your conversations and social comments in bulk — sentiment, recurring themes, and trends — and turns them into reports, so you can see what customers keep asking about without reading every thread.

Your business knowledge is used to answer your customers' questions on your channels, and is not shared with other Neksio customers. Full detail is in our privacy policy.

Yes. You can remove documents from your knowledge base at any time, and request deletion of your account and its data by contacting support.