How does the agent handle Nequi payments safely?

It gives the customer your business's Nequi number, states the exact total, and asks them to confirm in the thread once the transfer is done, so you can verify before dispatching. It never asks for a customer's Nequi key, password, or any verification code — those requests are a fraud pattern, and the agent is instructed to refuse them.

When should a Colombian shop offer PSE instead of Nequi?

For larger baskets, corporate orders, or customers who prefer paying from their bank directly. Put both routes on one payment sheet in the agent's documents and it will offer the right one based on the order size you define.

Can it quote different domicilio fees by barrio?

Yes. Upload a zone list — barrios, fee per zone, minimum order, areas not covered — and the agent quotes from it, asks for building and apartment details, and declines out-of-zone orders politely instead of improvising.

Do Colombian customers really expect usted from a business?

In much of the country, yes, at least at first contact — courteous, warm Spanish is the default service register. You set the tone instruction; the agent keeps it consistently, which is hard for a busy human team at lunchtime.

What does Neksio cost for a shop in Colombia?

The Free plan includes 100 AI replies a month on WhatsApp at no cost. Starter is $8.99 for 5,000 replies, Growth $11.99 for 15,000 replies including Facebook and Instagram, and Scale $29.99 is unlimited with your own OpenAI key.

WhatsApp for Business in Colombia: Domicilios, Nequi and PSE

WhatsApp for business in Colombia lives or dies at lunchtime. Between twelve and two, Arepas La Mona in Medellín takes most of its domicilio orders the same way: a message thread. ¿Me regala dos arepas de queso y una limonada? ¿Cuánto vale el domicilio hasta Belén? ¿Puedo pagar por Nequi? Behind the counter, someone is flipping arepas, packing orders, and answering a phone that does not stop. That pressure — a delivery business run through chat, in Spanish, at speed — is what Colombian WhatsApp commerce actually looks like, and it is what any automation here has to survive.

A domicilio order is a small negotiation

Unlike a checkout page, a Colombian domicilio order gathers its details piece by piece: the items, the barrio, the building name, whether the portería will let the rider up, the delivery fee for that zone, and a phone number for when the rider arrives. Customers ask all of it in chat because the answers differ by street. An agent that knows your zone map can run the whole sequence — confirm the order, quote the right domicilio fee for Belén versus Laureles, ask for the tower and apartment, and close with the total — while the cook keeps cooking. The knowledge it needs is embarrassingly concrete: your menu, your zones, your fees, your minimum order. Upload those once, in a document, and the lunchtime questions stop depending on who is free to type.

Nequi first, PSE for the bigger baskets

Ask a Colombian customer how they want to pay and the everyday answer is Nequi: a transfer to the shop's number, confirmed with a screenshot in the same thread. For larger orders — the Bogotá clothing boutique selling a full outfit rather than a single shirt — a PSE link or a card payment link feels safer to both sides, and cash against delivery still exists for regulars. The agent's job in all three cases is identical: state the total clearly, give the Nequi number or the payment link, ask the customer to confirm once paid, and only then mark the order as confirmed for the kitchen or the packing table. Two safety habits belong in its instructions: the agent shares the business's receiving number, and it never, under any wording of the request, asks a customer for a Nequi key, a password, or a verification code.

Set-up checklist for a Colombian shop

Your menu or catalogue as a document, with prices — including the items you only sell on weekends.
A delivery-zone list: barrios covered, fee per zone, minimum order, and the areas you refuse.
Payment sheet: Nequi number, PSE or payment-link instructions, and whether cash on delivery is accepted.
Opening hours with the Colombian traps written down: Sunday trading, festivos, and the lunch-hour surge.
A tone instruction: warm, unhurried, usted for first contact — Colombian service Spanish is courteous before it is fast.
Your physical details customers ask for: address, landmark for the rider, and parking or portería notes.

Usted, warmth, and the reply that feels local

Colombian service culture opens politely: buenos días, con mucho gusto, ¿en qué le puedo ayudar? — often with usted even between young people, especially in Bogotá. An agent that answers with flat, clipped sentences reads as foreign or rude, and customers quietly go elsewhere. Because Neksio's agent is built from your own documents plus a tone note you control, it can hold that register across hundreds of threads at once, then switch to plain tú-friendly warmth for the regulars who write that way. The words are a small thing. In a market where the conversation is the shop, they are the shop.

Give your domicilio line an agent that speaks Colombian Spanish

Start free: 100 AI replies a month on WhatsApp, then paid tiers as your order volume grows — details on the pricing page.

Frequently asked questions

How does the agent handle Nequi payments safely?: It gives the customer your business's Nequi number, states the exact total, and asks them to confirm in the thread once the transfer is done, so you can verify before dispatching. It never asks for a customer's Nequi key, password, or any verification code — those requests are a fraud pattern, and the agent is instructed to refuse them.
When should a Colombian shop offer PSE instead of Nequi?: For larger baskets, corporate orders, or customers who prefer paying from their bank directly. Put both routes on one payment sheet in the agent's documents and it will offer the right one based on the order size you define.
Can it quote different domicilio fees by barrio?: Yes. Upload a zone list — barrios, fee per zone, minimum order, areas not covered — and the agent quotes from it, asks for building and apartment details, and declines out-of-zone orders politely instead of improvising.
Do Colombian customers really expect usted from a business?: In much of the country, yes, at least at first contact — courteous, warm Spanish is the default service register. You set the tone instruction; the agent keeps it consistently, which is hard for a busy human team at lunchtime.
What does Neksio cost for a shop in Colombia?: The Free plan includes 100 AI replies a month on WhatsApp at no cost. Starter is $8.99 for 5,000 replies, Growth $11.99 for 15,000 replies including Facebook and Instagram, and Scale $29.99 is unlimited with your own OpenAI key.